Q. What COVID-19 protocols are Hart & Co. putting in place?
Hart & Co. takes the COVID-19 pandemic very seriously and has implemented the following changes to our click & collect process:
All of our staff and contractors are required to wash and sanitise their hands as well as sanitise any contact surfaces within the store on a regular basis.
Please maintain a distance of 1.5 metres between yourself and anyone else when queuing at our counters.
We have implemented a zero touch policy. Please exercise the following when entering our stores.
Please have your ID ready to present and show a staff member, the staff member will not be required to handle your ID, they will only be required to sight it.
Our stores are equipped with advanced security cameras and the collection will be captured on camera, as a result, no signature will be captured at the point of collection. We will not present you with any documents at the point of collection, instead, we will email a copy of your Tax Invoice to the email address on your order.
If payment is required, then we will prefer you to use a contactless payment method. If a PIN is required then sanitiser will be available at all checkout points for use before and after using our EFTPOS terminals.
Cash will be accepted, however, the staff member will inform you at time of payment as to how they will handle your payment. Please do not try to make any physical contact with our staff.
Q. What is 'Click & Collect'?
Click & Collect offers another shopping option, where you can purchase your goods online on the Hart & Co. website, then collect them at a time and store that is convenient for you (subject to product availability and store opening hours). Your goods are already paid for, so all you need to do is pick them up and you’re on your way.
Q. Do I pay extra to Click & Collect?
There is no charge for Hart & Co. Click and Collect.
Q: How will I know when my purchase is ready to be picked up?
You will receive an ‘Order receipt Confirmation email, once your transaction has been processed, following review, you will be sent a Tax Invoice and pickup confirmation.If there are any issues with your transaction, we will reach out to you via Phone first, and then email if we are unable to contact you via phone.
Q. How do I collect my order?
We’ll send you a Tax Invoice and Pickup email to let you know when it’s ready to collect from your Hart & Co.. You’ll need to show your Tax Invoice (Printed or Electronic) when you collect your purchase, along with a valid photo ID (like your passport, driver’s licence, adult proof of age card or Keypass identity card) and the credit card you used for the purchase (if you used a credit card). Any friendly Hart & Co. team member will be able to help you with your pickup.
Q: The item I chose online is marked ‘Order In’, or ‘Call Store’ at the location I wish to collect from. What does this mean?
If the product you want is marked 'Order In' or ‘Call Store’ this means that the product you wish to purchase is not currently available for Click & Collect.
You can still complete your purchase and choose to Click & Collect when it arrives into stock or select a delivery option. If you choose to pursue this purchase option you will receive a Backorder email within 24 hours to let you know your item has been ordered, and when it is expected to be available.
Q: How long do I have to pick up my purchase?
Once you’ve been notified that your purchase is ready to be collected from Hart & Co., it will be held there for 21 days. If it’s not collected, the purchase will be cancelled and a full refund issued.
Q. Can someone else pick up my Click & Collect order?
You can nominate someone to collect the goods on your behalf when placing your order, by entering their name in the ‘Comments’ box, during Step 2 of the Checkout. This allows you to make a purchase for someone in any town or state where there is a Hart & Co. store, and they can collect it - all they will need is the order number and their valid photo ID (like your passport, driver’s licence, adult proof of age card or Keypass identity card).
Q. Can I change my Click & Collect order once it has been placed?
If you need to change the store you have chosen to pick up your order from, please contact our customer service team at [email protected] as soon as possible and we'll check stock availability for you. To protect your purchase, once an order has been placed we don't allow the person nominated to collect the goods to be changed. If you wish to nominate a different collector, you'll need to cancel the original order.
Q. Can I cancel a Click & Collect order?
If you need to cancel your order before you have collected it, email us as soon as possible at [email protected]
Q. What if the item goes on sale after I’ve purchased it?
You will always pay the lowest price at Hart & Co. With our Lowest Price Guarantee, if you find a lower advertised price, on the identical item - we’ll beat it!
Terms and conditions apply.
Q. What if I change my mind when I collect my goods in-store?
Please advise a Hart & Co. team member in-store, and they will help you return or exchange any items.
Q: What if the products I wish to purchase are not able to be collected from Hart & Co.?
If the products you choose online are not shown as being available to be collected, please contact Hart & Co. on (08) 9244 4884.
Terms and Conditions
For the avoidance of doubt, when you elect to use Click & Collect, you are purchasing from Rick Hart & Co; trading as Hart & Co. (18 620 834 013) whose registered office is at 52 Guthrie Street, Osborne Park WA 6017
For your convenience, your purchase from Hart & Co. can be collected from our Hart & Co. showroom.
Online purchases made on the Hart & Co. website are governed by these Terms and Conditions, and the Hart & Co. Terms and Conditions of Sale available here.
Click & Collect may not be available for products marked as ‘Call Store’. Please contact us on (08) 9244 4884
Hart & Co.’s opening hours are stated on our website.
If your purchase is finalised after 3pm on a day that your nominated Hart & Co. store is open for business (being 3pm at the location of your nominated Hart & Co. store), your purchase will be attended to the next day that your nominated Hart & Co. store is open for business.
If you make your purchase from Hart & Co. or seek to collect your purchase from Hart & Co. outside of the opening hours stated on the website, your purchase will be attended to the next day that Hart & Co. is open for business.
How does Click & Collect work?
Select your products, add to your Cart and proceed to Checkout;
Enter the ‘Postcode’ and ‘Suburb’ from which you wish to collect, during ‘Step 1 - Billing Details’ of the checkout;
During ‘Step 2 - Delivery Options’ of the checkout, select Click & Collect as your preferred method;
Once you have selected Click & Collect, you can proceed to the next stage of the checkout, and complete the rest of your order as normal;
Hart & Co. will send you a receipt confirmation email of your order, once validated, you will receive a Tax Invoice, which you will be required to present at the time of collecting your order, from your chosen Hart & Co. store;
Collect your purchase from your nominated Hart & Co. store.
Your Hart & Co. purchase is subject to a fraud analytic pre-screening that is undertaken during the payment process. If there are any difficulties with processing your order, you will be contacted by the Hart & Co. Team to discuss the status of your purchase. Hart & Co. reserves the right to cancel any orders which do not pass our fraud checks. For privacy reasons, we may not be able to disclose the reason for your order being cancelled. For further information please contact the Hart & Co. Team at [email protected] or phone (08) 9244 4884
The ability of Hart & Co. to organise the collection of your purchase, including within the specified time frames, is subject to anything outside the reasonable control of Hart & Co..
If you elect to use Click & Collect, you will receive the following from Hart & Co.:
a confirmation email confirming receipt of your order
an email attaching your tax invoice from Hart & Co..
To the extent that these Click & Collect Terms and Conditions conflict with or are contradictory to the general Hart & Co. Terms and Conditions of Sale, these Click & Collect Terms and Conditions prevail to the extent of any inconsistency.
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