We all know that sometimes when you make a purchase, you get it home and it's not quite right.
Since January 2011, you have the right to ask for a repair, replacement or refund if goods or services you buy have problems. We are more than happy to provide a refund should the goods you purchased be:
Faulty or unsafe
Do not match the sample or description
Do not do what we said it would
Do not do what you asked for
Our Returns Policy includes the rights you have under the Australian Consumer Law and provides you with additional benefits in addition to those rights, because your satisfaction is important to us.
What if my purchase wasn't right for me?
If your goods remain boxed and un-open you may return them within 30 days from your original purchase date for a refund.
Where goods have been unboxed, a 15% restocking fee (15% of the goods purchase price) will apply, the goods must be unused and not have been connected. We do not accept returns for goods that have been used or damaged. We charge the restocking fee to cover return costs.
As the customer you have a duty of care for the goods whilst in your possession. If goods are deemed damaged whilst in your possession then a charge will be made for the repair of the goods or no refund will be made if the goods are considered unrepairable.
A collection fee of $40 or the amount of a delivery (whichever is greater) will be charged to collect your goods. If you arrange for your goods to be collected, it may take up to 5 business days to arrange.
We do not accept returns where goods have been used.
Any return on a purchase that requires a level of customisation (and is deemed a “special order”) will be dealt with on a case by case basis (and falls outside of our standard returns policy).
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
All refunds will be issued when goods have arrived back to the Hart & Co. warehouse and have been assessed by a team member. Please also provide proof of purchase, when your goods are returned.
We are unable to accept the return, if the goods are found to have no fault, or that the goods have been damaged due to misuse by you. An additional fee will occur if this was to take place.
At Hart & Co., we always take a fair and reasonable approach to assess your returned good. As you can appreciate, our response time will also depend on how long it takes you to return the goods to us.
Approved refunds will be processed to the same account that the purchase was made from.
For more information on your consumer rights, go to the Australian Competition & Consumer Commission (ACCC) website.
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